Frequently asked questions
How long does delivery take?
1–2 working days in Riyadh, Jeddah, Dammam and Khobar, 2–4 days elsewhere in Saudi Arabia and 3–6 days to the other GCC countries. Same-day delivery is available in Riyadh for orders placed before 1 pm.
Is delivery free?
Yes, in Saudi Arabia for orders over SAR 300 (otherwise SAR 25). To the GCC it is free over SAR 1,000 (otherwise SAR 60).
Do your phones support mada Pay and eSIM?
Yes. All Nova 15 phones and Fold X have NFC for mada Pay and support dual SIM plus eSIM with all Saudi carriers.
Do your devices come with a Saudi plug?
Yes, every charger in the box has the Saudi 3-pin plug.
Can I return a product I opened?
Yes, within 14 days if it is in perfect condition with all accessories, minus a 10% restocking fee — or exchange it for free. Faulty products are always free to return.
How long is the warranty?
2 years on Volta devices and 1 year on accessories, with free pickup and repair. Volta Care+ extends it to 3 years and adds accidental damage cover.
Can I pay in instalments?
Yes, with Tabby: 4 interest-free payments for orders from SAR 200 to SAR 5,000.
Do you have a physical store?
Yes, the Volta Experience Store on King Fahd Road in Al Olaya, Riyadh, open daily except Friday mornings.
Is there a student discount?
Students get 10% off laptops and tablets with a valid university email — ask customer care for a code.